Sales Policy-Support-GDU TECHNOLOGY

After-sales Policy

Regulations

Return Policy

Warranty Policy

Main Part Warranty Period

Thank you for choosing GDU products. To provide you with more satisfactory service,please carefully read these regulations and keep your product warranty card properly after purchase. The following services are exclusively applicable to products purchased through GDU's official channels. If customers have bought products from other channels,please contact the corresponding channel vendors for after-sales service.

Preparations and precautions before obtaining GDU after-sales service：

1. For any malfunctions caused by inherent product quality issues under normal usage conditions within the warranty period,GDU will provide warranty service.

2.The warranty service shall commence from the date indicated on the invoice and warranty card,starting from the date of purchase.

3.Users are responsible for the security of their own device data. They should back up all data contained in the product or ensure its safety. GDU shall not be held liable for any damages or losses resulting from data corruption or loss.

4. Remove all functional components,parts,optional components,modified parts,and accessories that are outside the scope of after-sales service coverage,GDU shall not be held responsible for any damage or loss of third-party components.

5. The spare parts replaced during maintenance shall become the property of GDU.

6. Complimentary gifts are not covered by the warranty service.

How to Obtain GDU after-sales ervice:

Please contact our official after-sales service center hotline (0086 755 8656 5514) or reach out via email ([email protected]). Provide details regarding your product's malfunction,machine serial number,purchase date,along with your name and contact information. GDU will then arrange appropriate after-sales service for you.

GDU promises that products (within 30 days from the day after receiving the product)and batteries (within 15 days from the day after receiving the product) are eligible for return & refund requests;products and batteries (within 30 days from the day after receiving the product) are eligible for replacement requests.

1. Request Return & Refund Service:

The product's original packaging, accessories,gifts,and manuals are intact.The product has no manufacturing defects, has not been activated or used, and secondary sales are not affected.

The product exhibits performance malfunctions not caused by user misuse or external damage.

If the replacement product continues to exhibit quality defects,or if no identical model/specification is available for replacement,the customer shall be entitled to a return & refund.

2. Request Replacement Service:

The product exhibits performance malfunctions not caused by user misuse or external damage.

Damage incurred during transportation is discovered,and a cargo damage certificate provided by the transportation company can be presented.

The product materially deviates from its original description in one or more significant aspects.

3. Return & Refund or Replacement Service will not be provided :

Starting from the day after receiving the product,the service is requested after the GDU specified return & refund or replacement period has been exceeded.

A product sent to GDU for return & refund or replacement does not include all original accessories,attachments and packaging,or contains items damaged by user error.

Legal proof-of-purchase,receipts,or invoices are not provided,or are reasonably believed to have been forged or tampered with.

Any fault or damage of the product is caused by unauthorized use or modification of the product,including exposure to moisture,entry of foreign bodies (water,oil,sand,etc.) or improper installation or operation.

Product labels,serial numbers,water damage marks,etc. show signs of tampering or ation.

Damage is caused by uncontrollable external factors,including fires,floods,high winds,or lightning strikes.

Not provided is a damage certificate issued by the shipping company,though a request for return & refund or replacement due to goods damage sustained during transportation is made.

Other circumstances stated in this policy.

1. The following situations are eligible for warranty service:

Products that exhibit non-human-induced performance failures during normal use within the specified product warranty period from the date of purchase.

Products without unauthorized disassembly,modifications,or additions not guided by official instructions,and suffering from other non-human-induced faults.

Products accompanied by valid proof of purchase,receipts,and warranty certificates.

Components repaired under warranty services will directly inherit the warranty period of the entire product.

2. The following situations are not covered by Warranty Services:

Crashes or fire damage caused by non-manufacturing factors,including but not limited to pilot errors.

Damage caused by improper installation, incorrect use, or operation not in accordance with GDU official instructions or manuals.

Damage caused by unauthorized disassembly or modifications beyond the user's authority.

Damage caused by flights or photography not following recommended instruction manuals

Damage caused by operating the product in bad weather (i.e.strong wind,rain,sand or dust storm,etc.).

Damage caused by operating the product in conditions not compliant with its specified environmental (e.g.,excessively high or low temperatures,excessive humidity,high altitudes,unstable current or voltage,etc.).

Damage caused by the use of the product for illegal activities.

Damage caused by operating the product at a weight greater than the safe take off weight as specified in the instruction manuals.

Damage caused by a forced flight when components have aged or been damaged.

Damage caused by a reliability or compatibility issue due to use of unauthenticated third-party parts.

Damage caused by operating the product with a defective battery or at low battery.

Damage or changes to the serial number, factory tags, or other labels on the machine."

Products purchased from non-official authorized channels.

Product	Main Components	Warranty period
GDU UAV S200/P200/S400E	Fuselage	NA
	Landing Gear	NA
	Propeller	NA
	Motor	12 Months
	Electronic Components	12 Months
Remote Controller	GDU RC SEE(S400E Remote Controller)	12 Months
Remote Controller	PYK-200(S200/P200 Series Remote Controller)	12 Months
S200/P200 Series Accessories	A-RTK-200（ RTK Module）	12 Months
	ACD-200(Charger)	12 Months
	ACD-200GJ（Battery charge Manager）	12 Months
	ADC-200（Smart Flight Battery）	12 Months
	ADC-200YKB（Remote controller backup battery）	12 Months
	A4G-200A(4G Cellular Dongle)	12 Months
	ACD-200DC（Single-cell Charging Base）	12 Months
	A-A101（GDU AI Module）	12 Months
	ASG-200（Port expansion hub）	12 Months
	MP120V（Loud Speaker）	12 Months
	TTZ-200（Airborne red and blue Searchlights）	12 Months
Product	Main Components	Warranty period
S400E Gimbal & Accessories	AMM01（Multi-payload Module）	12 Months
	APA01（Ecological Adapter Ring）	12 Months
	AFB16（LiPo HIGH PERFORMANCE BATTERY）	12 Months
	ABP01（Intelligent battery pack）	12 Months
	CPD-BC12（CHARGER）	12 Months
	ABL1866(Propeller)	12 Months
	ANL01	12 Months
	A-RTK（RTK Module）	12 Months
	FPV01(FPV Camera Module)	12 Months
	A4G-400（4G Cellular Dongle）	12 Months
	CPD-BCH01	12 Months
	PLI01（Lidar Mapping Gimbal）	12 Months
	PQL01（Quad Sensor Gimbal camera）	12 Months
	PQL01E（Quadruple Camera Gimbal）	12 Months
	PQL02（Quad Sensor Gimbal camera）	12 Months
	PQL02E（Quadruple Camera Gimbal）	12 Months
	PQL02-SE（Triple Camera Gimbal）	12 Months
	TQX-S02（Oblique Aerial Camera）	12 Months
	TZS-S02（Nadir Aerial Mapping Camera）	12 Months
	PMP02（Loud Speaker）	12 Months
	AGA01（Gimbal Adapter）	12 Months
	PLR01（Lighting）	12 Months
	PFL01（Searchlights）	12 Months
	PTP01（Tethered Power）	12 Months
	PDR01（Dropper Gimbal）	12 Months
	PWG01（Penta Smart Camera Gimbal）	12 Months
	PWG01E（Penta Smart Camera Gimbal）	12 Months
	PWG01-SE（Quadruple Smart Camera Gimbal）	12 Months
	PWG01-SE（Quadruple Smart Camera Gimbal）	12 Months

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Hotline

0086 755 8656 5514

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